Aeronaut Automation PTY LTD (ABN: 68083353995)(“we”, “us”, “our”) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information through our website at www.aeronaut.org (the “Website”), including via our Request for Quote (“RFQ”) form.
1. What Personal Information We Collect
We collect personal information that you provide directly to us, including:
- Via the RFQ form: name, company name, job title, business email address, phone number, and details of the products or services you are requesting a quote for.
- Via general contact or enquiry forms: name, email address, phone number, and the content of your message.
- If you subscribe to marketing communications: your name and email address.
We do not knowingly collect sensitive information (as defined under the Privacy Act) through the Website, and we ask that you do not include such information in any form submission.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- submit an RFQ or enquiry form on the Website;
- subscribe to our marketing emails or newsletter; or
- otherwise correspond with us by email or phone in connection with the Website.
We do not currently use cookies, web analytics, or tracking technologies on the Website. If this changes, we will update this Privacy Policy accordingly and, where required, seek your consent.
3. Why We Collect and Use Personal Information
We collect and use personal information to:
- prepare and provide quotations in response to your RFQ;
- respond to your enquiries and communicate with you about your request;
- process and fulfil orders, where you proceed with a purchase;
- send you marketing communications about our products, services, and promotions, where you have subscribed or otherwise consented (see Section 4); and
- comply with our legal and regulatory obligations, and maintain business records.
4. Marketing Communications
Where you have opted in to receive marketing emails, we will only send you such communications in accordance with the Spam Act 2003 (Cth). Every marketing email will include a functional unsubscribe mechanism. You may opt out at any time by clicking “unsubscribe” in any marketing email, or by contacting us using the details in Section 9. Opting out of marketing communications does not affect our ability to send you transactional communications, such as quotation responses or order updates.
5. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to:
- our employees and contractors who require it to process your RFQ or enquiry;
- third-party service providers who assist us with hosting the Website, email delivery, or order fulfilment, on a confidential basis and only to the extent necessary; and
- regulatory or law enforcement bodies, where required by law.
[If your service providers store data outside Australia, add: We may disclose personal information to service providers located in [country/countries]. Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles.]
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (including tax and business record-keeping obligations).
7. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date, or incomplete. To make such a request, contact us using the details in Section 9. We will respond within a reasonable period and may need to verify your identity before providing access.
8. Making a Complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.